Refund policy

At Ink & Attitude, we stand by our products and want you to love your screen-free downtime.

No Change-of-Mind Returns

We do not accept returns, exchanges, or refunds for change of mind, if you ordered the wrong item, or if you simply decide you no longer want the product. Additionally, all digital downloads, free printables, sale items, and gift cards are final sale and non-refundable.

Damaged, Defective, or Incorrect Goods

While we do not offer change-of-mind returns, we are fully committed to resolving any issues with damaged or faulty products. You have 30 days from the date you receive your order to report a defect or transit damage to request a replacement or refund.

We accept replacement or refund requests for items that arrive:

  • Damaged in transit (e.g., bent covers, torn pages).

  • Defective in printing or binding (e.g., misprinted pages, missing sections).

  • Incorrect items (if you received a different item than what you ordered).

How to Report an Issue & Start a Claim

Please inspect your order immediately upon arrival. If your item is damaged, defective, or incorrect, follow these steps within 30 days of delivery:

  1. Email Us: Send an email to info@inknattitudeco.store.

  2. Provide Details: Include your order number and a brief description of the issue.

  3. Attach Proof: Include clear photos showing the damage or defect for review.

Once we review your request, we will provide instructions on next steps. Depending on the issue, we will arrange a replacement or refund directly, or provide return instructions if the physical item needs to be sent back. Items sent back to us without first requesting a review will not be accepted.

Refunds

Once your claim is reviewed and approved (or after we receive and inspect a returned physical item), we will notify you of the approval. If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the funds to your account.